Refund policy

RETURN & REFUND POLICY
We hope you love your LABEL 258 pieces. If your purchase isn’t quite right, we accept eligible returns within 14 days of delivery.

RETURN ELIGIBILITY

To be eligible for a return, merchandise must be:

Unworn, unwashed, and unused
In its original condition
Returned with all original tags attached
Free from makeup, deodorant, fragrance, stains, pet hair, or other signs of wear or use

LABEL 258 reserves the right to refuse a return that does not meet these requirements.

FINAL SALE

Items clearly marked “Final Sale” at the time of purchase are not eligible for return, exchange, or refund, except where otherwise required by applicable law.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received is defective, damaged upon arrival, or incorrect.

Original shipping charges are non-refundable for voluntary returns, except where otherwise required by applicable law.

We strongly recommend using a trackable shipping method when returning an item. LABEL 258 cannot guarantee receipt of a return package that is lost in transit before it reaches us.

REFUNDS

Once your return is received, it will be inspected to confirm that it meets our return requirements.

If approved, the refund will be issued to your original method of payment. Processing times may vary depending on your bank or payment provider.

LABEL 258 reserves the right to deny or reduce a refund where permitted by law if returned merchandise shows signs of wear, use, washing, damage, or otherwise does not meet the return conditions stated above.

EXCHANGES

Exchanges are subject to product availability.

If you would like a different size or color, please contact us. If the requested item is unavailable, you may return the eligible item in accordance with this policy and place a new order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs of the item and packaging.

If we determine that an item was defective, damaged upon arrival, or incorrectly shipped, we will work with you to provide an appropriate remedy, which may include replacement or refund, as applicable.

RETURN ABUSE

LABEL 258 reserves the right, to the extent permitted by applicable law, to refuse returns that show evidence of fraud, abuse, excessive or unreasonable return activity, or violation of this policy.

CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to limit or waive any rights or remedies that cannot legally be limited or waived under applicable federal, state, or local consumer protection laws.